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Set Custom Domain

Last updated on Apr 24, 2024

In this article, we will guide you through the process of setting up custom domains for your Clicki account. Customizing your domain is a great way to provide a branded experience for your customers and improve the overall look and feel of your Clicki platform.

Steps to Set Up a Custom Domain

  1. Access the Clicki Dashboard: Log in to your Clicki account and navigate to the "Company Settings" section.

  2. Configure the Custom Domain:

    • Click on the "Custom Domain" option.

    • Clicki recommends setting up a subdomain for your program, such as "refer.your-domain.com". Avoid using a subdomain that is already in use on your main domain.

    • In this example, the custom domain is set to "refer.CLSlawnandpest.com".

  3. Connect the Domain:

    • Click the "Connect Domain" button to generate the necessary DNS records.

    • Clicki will provide you with the required email records (MX records) and CNAME records that you need to add to your domain's DNS settings.

  4. Add the DNS Records:

    • Log in to your domain registrar's website (e.g., GoDaddy) and navigate to the DNS management section for your domain.

    • Add the MX record with the priority set to 10 and the value provided by Clicki.

    • Add the three CNAME records with the values provided by Clicki.

    • Clicki also provides a crucial DMARC record, which is essential for your emails to reach the inbox. Make sure to add this record as well.

    • Finally, add the "refer" CNAME record with the value provided by Clicki.

  5. Verify the DNS Records:

    • After adding all the records, go back to the Clicki dashboard and check the status of the custom domain.

    • It may take up to 10 minutes for the records to propagate and be verified by Clicki.

  6. Test the Custom Domain:

    • Once the domain is verified, you can test it by clicking the "Launch Preview" button in the "Branding" tab of the Clicki dashboard.

    • This will open your Clicki referral app with the custom domain displayed at the top.

Important Notes and Tips

  • If you encounter any errors or issues while adding the DNS records, try adding them one by one instead of all at once. Some domain registrars may have specific requirements or limitations.

  • The smaller the TTL (Time to Live) value for the records, the faster they will propagate and take effect.

  • Clicki's "inbox magic" relies on sending emails from your custom domain, so setting up the DNS records correctly is crucial for your email deliverability.

  • If your company already has a DMARC record set up, you may not need to add the one provided by Clicki.

Conclusion

By following the steps outlined in this article, you can successfully set up a custom domain for your Clicki account. This will provide a more branded and professional experience for your customers, while also ensuring that your emails are delivered to their inboxes. If you encounter any issues or need further assistance, don't hesitate to reach out to Clicki's support team.